Canadian Expert Sharifa Manning Brings “White Glove” Customer Experience Training to Jamaica

Canadian Customer Experience expert Sharifa Manning empowers Jamaican businesses with her “White Glove” service training during Customer Service Week 2025.

Kingston, Jamaica — As Jamaica celebrates Customer Service Week, Canadian-based Customer Experience expert Sharifa Manning is making waves with her mission to elevate service standards across the island.

Manning, the CEO and founder of Toronto-based firm The Customer Experience Architect, recently completed her first official visit to Jamaica, where she conducted a free seminar introducing her “White Glove Customer Experience” framework. The session, held at The Summit Kingston, attracted a diverse mix of business owners, managers, and employees eager to improve their customer engagement strategies.

Despite severe weather and flooding at the venue the night before the event, attendees turned out in strong numbers, a testament to their commitment to professional growth.

“It was a successful visit to Jamaica because I got to meet some great business owners, employees and managers from differing business environments; who are so invested in improving the businesses they work with, manage or own,” Manning shared. “We had serious weather conditions in Kingston the night before that caused flooding at the venue of the seminar, and the attendees still came out and gave their full participation.”

Focus on Referrals and Retention

A key takeaway from the session was Manning’s approach to turning customer referrals into loyal brand ambassadors. She emphasized that recognizing and rewarding existing customers fosters long-term loyalty and drives positive word-of-mouth marketing.

“Businesses who are focused on improving customer service will always see results in reviews and engagement from these customers,” she noted. “Actively engaging in this practice will benefit local businesses, eventually extending to Jamaican businesses overseas where horrible customer service is a running commentary and is almost always expected.”

Strengthening Jamaica’s Service Reputation

Manning says improving the global perception of Jamaican customer service is central to her company’s mission. To continue that momentum, she has confirmed a return to Jamaica at the end of October to provide further training at The Summit Kingston, including a full staff workshop.

“I want to thank The Summit Kingston and their entire team who showed awesome customer service to my team in the midst of a weather crisis,” Manning said. “I’m so excited to offer training to their complete staff when I return. I also want to thank all the businesses that have committed to trusting the process and trusting me to help them grow.”

Free Training Sessions During Customer Service Week

As part of Jamaica Customer Service Week (October 6–10, 2025), The Customer Experience Architect will offer 10 free one-on-one virtual sessions to local businesses under the theme “Mission Possible.”

Interested organizations can book their sessions via email at info@customerexperiencearchitect.com or WhatsApp at (289) 939-3291.

Manning’s “White Glove” framework represents a growing movement toward excellence in customer experience — one that aims to transform how Jamaican businesses serve, engage, and retain their customers.

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